Without CUSTOMERS, we don’t have jobs!

Customer service starts with an attitude of caring and a genuine concern for the customers you serve.

When you care about your customer, the customer feels good, you feel good and the customer is more likely to come back.

Discover the four principles of C.A.R.E. that will make your customers say WOW! and make your organization stand out.


What is a Customer?

  • Customer is the most important person in your organization.
  • Customer needs to feel welcome...it’s up to you that he/she does.
  • Customer needs trust…you should do what’s best for him/her.
  • Customer will come back...if you show you C.A.R.E.

What Do Audiences Say About Walt?

"Walt makes me feel like he really cares about me and our programs and those we serve. I want to do the same."
--Sharanne Mitchell, School Nutrition Association of Utah
"All of it! However, I was most impressed by the research obviously done in terms of this audience."
--Dorothy Boerboom, Certified Pharmacy Technician, Sward Kemp Drug Co. of Olivia, MN, Minnesota Pharmacies Association
Want to talk with Walt about tailoring a program for your Association, Company, or Organization?