Customer Service & Customer Loyalty


Do you have to deal with demanding customers?

Does the customer from hell ever show up? It wears you out and gives you a big headache. But it doesn’t have to be this way. You can make your customers more friendly and cooperative. You will be given tools to make this happen. So that customer service becomes an experience you enjoy and the customer appreciates. Excellent customer service comes from the heart. It starts with an attitude of caring and a genuine concern for the customer you serve. When you care for your customer, you feel good, the customer feels good and the reputation of your organization is enhanced. The human touch makes the difference.

What is a Customer?

A Customer is the most important person in our organization.

A Customer doesn’t need much as we need him/her.

A Customer needs to feel’s up to us that he/she does.

A Customer needs trust...we should do what’s best for him/her.

A Customer will come back...if we show we CARE.

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Benefits of this keynote presentation:

  • Discover the keys to making your customer feel important.
  • See your service through your customer's eyes: give them what they really want.
  • Transform an angry customer into a satisfied customer.
  • Improve your bottom line: It costs 8 times more money to recruit a new customer than to keep the one you have.

What Do Audiences Say About Walt?

"Walt makes me feel like he really cares about me and our programs and those we serve. I want to do the same."
--Sharanne Mitchell, School Nutrition Association of Utah
"All of it! However, I was most impressed by the research obviously done in terms of this audience."
--Dorothy Boerboom, Certified Pharmacy Technician, Sward Kemp Drug Co. of Olivia, MN, Minnesota Pharmacies Association
Want to talk with Walt about tailoring a program for your Association, Company, or Organization?